Privacy Policy
This policy explains how The Clean Mind ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit thecleanmind.com, sign up for our emails, or purchase any of our products.
We process personal information for the purposes described below and, where required, on the basis of your consent or another lawful basis available under applicable Indian law.
1. Who we are
The Clean Mind is operated by Dr. Jyothish K, an individual practitioner based in Kerala, India. For privacy-related questions or requests, email thecleanmindbydrjyothish@gmail.com.
2. What information we collect
We collect only what we need to deliver our service to you. This may include:
- Information you give us — your name, email address, phone number (if you choose to provide it), any answers you give on a form, and the content of any messages you send us.
- Order and payment information — the program or product purchased, amount paid, payment status, and transaction reference supplied by the payment gateway. We do not intentionally collect or store your full card number, UPI PIN, or netbanking login credentials.
- Usage information — pages viewed, the rough location your request came from (city / country), device type, browser, and referring page. We use this in aggregate to improve the site.
3. How we use your information
- To register you for webinars, deliver paid or free programs and resources, provide access instructions, and communicate important program updates.
- To process payments and prevent fraud.
- To respond to your messages and support requests.
- To send you occasional updates about The Clean Mind — you can unsubscribe from marketing emails at any time using the link at the bottom of any email.
- To comply with our legal and tax obligations under Indian law.
4. Sharing your information
We do not sell your personal information. We share it only with:
- Payment service providers — such as Razorpay if activated, to process and reconcile payments.
- Website, form, webinar, email, messaging, or course-platform providers — where needed to operate registrations, communications, program access, or customer support.
- Law, tax, or government authorities — only if we are legally required to do so.
5. Cookies, analytics and similar technologies
Our website and service providers may use cookies or similar technologies that are necessary for forms, security, analytics, payments, or other site functionality. If we use optional advertising or marketing technologies, we will use them in accordance with applicable consent requirements and available settings.
6. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including program delivery, customer support, fraud prevention, accounting, tax, dispute resolution, and other legal obligations. Different categories of information may therefore have different retention periods.
7. How we protect your information
We use reasonable technical and organisational safeguards appropriate to the nature of the information we handle. Payment information is handled by the payment provider used at checkout, and access to customer information is limited to people and service providers who need it for legitimate operational purposes.
8. Your choices and privacy rights
Depending on the law in force and applicable to your information, you may have rights to request access to information about how your personal data is being processed, seek correction or updating of inaccurate information, request erasure where applicable, withdraw consent, and raise a grievance.
You can also unsubscribe from marketing emails or messages using the available opt-out mechanism. To make a privacy request, email thecleanmindbydrjyothish@gmail.com. We will respond within the period required by applicable law.
9. Children's information
Our products are intended for adults (18+). We do not knowingly collect information from anyone under 18. If you believe a minor has provided us their information, please email us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date below will always reflect when it was last changed. Material changes will be communicated by email if you are on our list.
11. Privacy and grievance contact
For privacy requests, customer grievances, access issues, payment concerns, correction requests, consent withdrawal, or deletion requests, contact:
Dr. Jyothish K
The Clean Mind
Kerala, India
Email: thecleanmindbydrjyothish@gmail.com
We normally acknowledge customer support or grievance messages within 2 working days and aim to resolve them as promptly as reasonably possible, depending on the nature of the issue.