Refund Policy
We want you to feel safe trying The Clean Mind. If something isn't right for you, we'd rather give you your money back than have you stay unhappy — within the rules below.
1. What this covers
This policy applies to all paid products sold on thecleanmind.com:
- The Online Course
- The Audio Pack
- 1:1 Coaching sessions and packages
- PDFs, workbooks, and templates
- Any other paid product added in the future
The Free 7-Day Reset is, as the name says, free — no payment, no refund needed.
2. The 7-day window — and product-specific rules
Most products carry a 7 calendar day refund window from the date of purchase. Because digital content can be downloaded and consumed, each product type has its own specific rules:
Online Course
Full refund within 7 calendar days of purchase, provided less than 25% of the course content has been consumed. Consumption is measured by completed lessons, videos, or modules. Once 25% or more has been accessed, the course is non-refundable.
Audio Pack
Full refund within 7 calendar days of purchase, provided no audio files have been downloaded. Once any audio file has been downloaded, the audio pack is non-refundable.
1:1 Coaching
If no session has yet taken place and you are still inside the 7-day window, the standard refund applies. If a session has already taken place, it is non-refundable — the time has been delivered. If we (Dr. Jyothish K) have to cancel a session, we will offer a full reschedule or a full refund of that session — your choice.
PDFs, workbooks, and templates
Non-refundable once delivered. We will refund or replace a file only if it is defective (corrupted, missing content, or substantially different from what was described).
3. How to request a refund
Email thecleanmindbydrjyothish@gmail.com from the same email address you used at checkout, with the subject line "Refund". You don't need to tell us why, but if you're willing to share what didn't work for you, it helps us improve.
4. When you'll receive the money
We will confirm your refund within 2 business days of receiving your email. The refund itself is processed by Razorpay and usually appears in your account within 5–10 business days, depending on your bank or card issuer.
5. After the 7-day window
Once the 7-day window has passed without a refund request, payments are non-refundable. This is because digital products and coaching time, once delivered, cannot be "returned."
If something happens after day 7 — a technical issue, a billing error, or an exceptional circumstance — please email us anyway. We review every message.
6. Chargebacks
If you're unhappy, please contact us first. We'd much rather resolve the issue directly. Filing a chargeback with your bank or card issuer without contacting us may result in your account being suspended while we investigate.
7. Contact
Anything unclear? Email thecleanmindbydrjyothish@gmail.com and we'll help.