Refund Policy
This policy explains when a payment for The Clean Mind Protocol™ or another paid educational program can be cancelled or refunded.
1. What this covers
This policy applies to paid educational programs and digital resources sold directly through thecleanmind.com, including The Clean Mind Protocol™. Free webinars, free resources, and free community access do not involve a payment and therefore do not require a refund.
If a future product has different refund rules, those rules will be shown clearly on the relevant offer or checkout page before purchase.
2. The Clean Mind Protocol™ — live program
You may request a full refund within 7 calendar days of purchase, provided the first live teaching session has not yet begun. If the first live session starts before the 7-day period ends, the refund window closes when that session begins.
After the first live session begins, the program fee is generally non-refundable because live teaching access and program delivery have commenced. Missing a live session does not itself create a right to a refund or replay.
If downloadable bonuses, worksheets, audio files, or other digital resources are supplied before the first live session, accessing them does not by itself remove the refund right stated above unless the relevant offer page clearly says otherwise.
Cancellation or rescheduling by us
If we cancel the entire paid program and do not provide a reasonable rescheduled cohort or equivalent delivery option, you may choose a full refund of the amount paid for that program.
Future programs or digital products
Future offers may have different refund conditions depending on whether they are live, recorded, downloadable, or otherwise immediately consumable. Any different condition will be disclosed before payment.
3. How to request a refund
Email thecleanmindbydrjyothish@gmail.com from the same email address you used at checkout, with the subject line "Refund". You don't need to tell us why, but if you're willing to share what didn't work for you, it helps us improve.
4. Refund processing
Eligible refund requests will normally be reviewed and, where approved, initiated within 3–5 business days of receiving a complete request. Refunds are initiated through the payment method or payment gateway used for the original transaction. After we initiate a refund, the time taken for the amount to appear in your account depends on the payment provider and your bank or card issuer.
5. Technical problems, duplicate payments, and exceptional cases
If you are charged more than once, charged incorrectly, or cannot access something you have paid for because of a technical problem on our side, contact us and we will investigate and correct the issue where appropriate.
Nothing in this policy limits any refund or consumer right that cannot lawfully be excluded under applicable law.
6. Payment disputes
If you believe a payment is incorrect or you have not received what was purchased, please contact us first so we can investigate promptly. This does not prevent you from exercising any rights available through your bank, card issuer, payment provider, or applicable law.
7. Contact
Anything unclear? Email thecleanmindbydrjyothish@gmail.com and we'll help.